1.1 Corporate Identity & Legal Address

1.2 Scope of Services

Swastixa Digital Services LLP is a full-service digital transformation, marketing, and creative agency delivering strategic solutions across India and global markets, including:

• Website Development: Custom frontend engineering, CMS implementation, React web applications, UI/UX architecture, and web maintenance .
• Search Engine Optimization (SEO): Technical SEO audits, schema markup implementation, keyword strategy, and organic growth optimization .
• Performance Marketing & Ads: PPC campaigns across Google Ads, Meta Ads, LinkedIn Ads, conversion tracking, and funnels .
• Social Media & Influencer Marketing: Social strategy, community management, creator partnerships, and multi-channel marketing .
• Content Strategy & Copywriting: Corporate copywriting, technical content, brand messaging, and editorial planning .
• Video Production & Motion Design: Commercial video editing, 2D/3D animations, promotional video assets, and post-production .
• Branding, Packaging & Design: Visual identity systems, logo design, packaging, and digital collateral design .

1.3 Information We Collect

We collect data to provide superior digital services, refine user experience, and satisfy regulatory obligations . Information collected is categorized as follows:

• Personal Identifiable Information (PII): Full Name, Company Name, Official Email Address, Phone/Mobile Number, Business Address, Billing & Payment Details, Project Specifications, and Direct Communications .
• Technical & Telemetry Data: IP Address, Browser Type & Version, Operating System, Device Characteristics, Language Preferences, Screen Resolution, System Timestamps, and Network Data .
• Analytical & Behavioral Data: Pages viewed, session duration, clickstream paths, referral URLs, interaction telemetry, and conversion tracking via tools such as Google Analytics, Meta Pixel, and LinkedIn Insight Tag .

1.4 How We Use Your Information

We process personal data only under lawful bases under applicable privacy laws, strictly for:

• Service Execution & Delivery: Fulfilling contractual obligations, developing websites, running ad campaigns, and delivering creative assets .
• Client Management: Issuing proposals, estimates, invoices, processing payments, and managing project communications .
• Performance & Security: Optimizing website performance, securing technical assets, preventing cyber threats, and detecting fraud.
• Regulatory Compliance: Maintaining financial records, satisfying statutory accounting duties, and responding to lawful governmental orders.

1.5 Data Sharing & Third-Party Ecosystem

We do not sell, rent, or trade personal data. We share information only with vetted third-party service providers bound by strict confidentiality and data protection obligations:

• Infrastructure & Analytics: Google Workspace, Google Analytics, Google Ads, Meta Platforms, LinkedIn, Cloud Infrastructure Providers.
• Financial & Operations: Razorpay, authorized banking partners, accounting platforms, and enterprise CRM/Project Management suites.
• Legal Requirements: Government agencies, law enforcement bodies, or legal counsel when mandated by court orders or statutory requirements.

1.6 Data Security & Retention

We enforce multi-layered technical and organizational security controls—including SSL/TLS encryption, restricted access controls, secure cloud hosting, firewall defenses, and periodic audits. Personal data is retained only as long as necessary to fulfill contractual or legal obligations, after which it is securely purged or anonymized.

1.7 Rights of Data Subjects

Under applicable legislation (including the DPDP Act 2023), you possess rights regarding your data: (a) Right to Access, (b) Right to Correction & Erasure, (c) Right to Withdraw Consent, and (d) Right to Grievance Redressal. To exercise these rights, submit a written request to [email protected].

2.1 Service Engagement & Scope of Work

A project officially commences upon written execution of a proposal, agreement, or receipt of an advance deposit. Discussions, estimates, or verbal communications do not constitute a binding agreement. Any scope modifications requested during project execution shall require an executed change order and adjusted fee schedule.

2.2 Intellectual Property Rights & Ownership Framework

Intellectual property ownership following project completion is strictly structured as follows:

• Client Deliverables: Upon full payment of all contractual fees, the final visual designs, custom web content, approved branding assets, and tailored source code developed specifically for the Client shall belong to the Client.
• Proprietary Agency IP: Swastixa Digital retains absolute and exclusive ownership over pre-existing code, framework architectures, UI component libraries, automation scripts, reusable templates, design systems, internal methodologies, and proprietary software tools.
• Client Material Responsibility: The Client remains solely responsible for ensuring that all materials provided to Swastixa Digital (logos, images, video footage, trademarks, documents) possess valid legal title and do not infringe third-party copyrights or rights.

2.3 Portfolio & Marketing Rights

Unless explicitly restricted via a signed Non-Disclosure Agreement (NDA) prior to project commencement, Swastixa Digital Services LLP reserves the right to showcase completed project deliverables, visual concepts, website screenshots, case studies, and brand designs within our portfolio, marketing decks, website, social media, and industry award submissions.

2.4 Fees, Payments & Refund Terms

All financial engagements are subject to the following standard commercial terms:

• Payment Schedules: Payments are due as defined in the commercial proposal. Milestone payments or recurring retainers must be settled within the specified invoice credit period.
• Late Payment Effects: Invoices overdue by more than 7 days may result in immediate project suspension, withholding of website deployment files, or temporary ad account pausing.
• Refund Policy: Advance payments, consultation fees, completed work milestones, third-party expenses (hosting, domains, licenses), and media ad spends utilized on advertising platforms are strictly non-refundable.